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How are you combining WhatsApp calling with Cisco and Amazon Connect Dynamic 365 Integration to deliver a seamless, connected customer experience?

Let’s discuss:

• Are you enabling WhatsApp calling within your Cisco Contact Center? How is it improving customer reach and satisfaction?

• How is Amazon Connect Dynamic 365 Integration helping you unify customer data and streamline agent workflows?

• What challenges or successes have you encountered while merging traditional voice and messaging channels?
  

Share your use cases, architecture, and lessons learned. Whether you’re experimenting or scaling up, your story can inspire others aiming for a unified communication strategy!